FAQs | Flatland Counseling

Do you accept insurance

Yes, but not all insurances. If you have an insurance that I am out-of-network with, you can choose to submit a Superbill for reimbursement.
What insurances do you accept?

The ability to accept insurance varies by individual counselor. You can find more information under the "Meet the Team" tab. Superbills are available to any client seeking counseling with a provider out-of-network with your insurance.
What should I expect for the first session?

You must complete the consents and paperwork before the first appointment. The initial session is an opportunity to review consents and initial assessments and gather information. Come prepared to talk more about your reason for seeking services, goals, and past experiences. For clients under the age of 18 years old, an initial appointment with the parent(s), legal guardian(s), or caregiver(s) is required before beginning treatment with the counselor.
Do you see children and teenagers?

Yes, several providers will see clients of all ages. Flatland Counseling requires an initial appointment with the parent(s), caregiver(s), or legal guardian(s) prior to beginning therapy with minors. You can find out more about the counselors and the age of children and teens they work with under the individual provider in the "Meet the Team" tab.
Do you provide family or couples’ counseling?

Several counselors in the group provide couples and family counseling. You can find more information under each provider's profile in the "Meet the Team" tab.
Do you see military Veterans?

Yes, Courtney Walraven has a special interest in and a history of working with the military and Veteran populations. Other counselors are available according to their interests and specialties.
Do you provide virtual appointments?

Yes. Appointments can be in-office, virtual, or a blend of both. A link will be provided for all virtual appointments through the Simple Practice platform.
Where are you located?

Our physical office is centrally located in Lubbock at 5504 Wayne Ave, Lubbock, TX 79414.
What if I need medication?

If you or I believe medication may be helpful, I will refer you out for further evaluation by a medical provider. I do not prescribe medications.
What if I’m having a mental health emergency?

Please contact the crisis hotline 1-800-273-8255 or 9-8-8, your local crisis line (for Lubbock call 806-740-1414 or 1-800-687-7581), 9-1-1, and/or visit your nearest emergency room. These resources are available 24/7.
Why do people attend therapy?

There are many reasons people decide to seek therapy including difficulty with the following: communication, stress, sleep, relationships, processing past traumas, low mood, feeling “stuck” or “numb”, lack of interest, excessive worry, concentration, and more.
What are the benefits of therapy?

The outcomes of therapy vary, but the goal is for the client to build new skills, gain insight and awareness, learn about their symptoms, and have a reduction or elimination of symptoms. Processing past traumatic events can result in ability to overcome the feeling of “numbness” or hypersensitivity, as well as feeling able to move forward without being triggered by memories of the past. This can result in better sleep, improved relationships with family and friends, improved mood and more.
How long are therapy sessions?

Typically, 60-minute sessions are scheduled, and they are completed in 53-55 minutes. We can discuss scheduling shorter sessions if needed.
How long will I need therapy?

Goals and timeframe are specific to each individual. Although we are unable to predict the length of time needed for services, you should feel involved and comfortable in the process of pursuing your goals throughout therapy. You have the right to decide to space out your sessions or stop services at any time.
Are our conversations confidential?

Yes, with few exceptions related to mandated reporting. If you are using insurance for billing, they have the right to access information needed for billing purposes. If you decide you’d like me to disclose information related to services to anyone else, a Release of Information (ROI) must be completed.
My insurance covers services provided by a psychiatrist, psychologist, psychotherapist or social worker, what is the difference?"

Psychiatrists are medical doctors who specialize in providing mental health medication. Psychologists, LPCs, LMFTs, LMSWs and licensed clinical social workers (LCSWs) are all counselors. The approaches and specializations among these professions may differ.
Do you see clients on the weekends?

Several providers are available after hours and on the weekends. Please reach out to the providers or the main contact (806-855-3050 or admin@flatlandcounseling.com) to get more information.
What are your business hours?

Each clinician sets their operating hours. Feel free to reach out to the main contact number (806-855-3050) or email (admin@flatlandcounseling.com) at any time. We will respond within 1 business day.
Do you offer free consultation prior to scheduling appointments?

Each counselor is available to offer a free 10-minute phone call to answer any questions you may have regarding each counselor's therapy services. You may contact the counselors directly to schedule this short visit.
How do I schedule an appointment?

You may contact each clinician directly to inquire about current availability (contact information found within their profiles under the "Meet the Team" tab), or reach out to the main contact number (806-855-3050) or email (admin@flatlandcounseling.com) to schedule an appointment. We look forward to hearing from you!
How much do counseling services cost?

The cost for routine appointments varies according to the counselor's level of licensure and experience. The standard fees for each counselor can be found on the "Meet the Team" page. The initial intake appointment will cost more than the standard fee. If you have additional questions about the cost of counseling, please contact us by email or phone.